Refunds & cancellation

One term of one plan. The price, the number of days and the date it runs out are all shown on the checkout page before you pay, and again in Account settings afterwards. The price shown is the price charged, inclusive of any applicable taxes. Nothing is added at checkout.

When the term ends, your plan drops to Free. Your account is not deleted and nothing you have saved is removed: your career profile, your resume and every document you generated stay where they are, you keep reading your job feed with a few scored roles a day, and you can start a plan again whenever you like. We email you before a term expires so it is never a surprise.

Buying again before your current term runs out adds the new days to what is left rather than replacing them, so buying early never costs you days.

Do nothing. The term runs out on the date shown and no further payment is taken, because there was never an instruction to take one.

If you want your account and data removed entirely rather than left on the Free plan, delete it from Account settings. That removes your profile and resume immediately. Deleting the account does not refund an unused term.

A term is non-refundable once matching has run for you. We start work immediately, sourcing, scoring and delivering against your profile from the next morning’s run, and that cost is incurred whether or not you open the results.

The exception, and we mean it: if you change your mind within 24 hours of paying and no daily run has happened on it yet, write to us and we will refund in full, no questions. Nothing has been spent on your behalf at that point, so keeping the money would be indefensible.

In full, without argument, when we got it wrong:

• you were charged twice for the same term;
• you were charged for a plan you did not choose, or at a price that does not match what the checkout quoted you;
• your payment succeeded but the plan never activated;
• any payment taken after the one you authorised. There is no mandate on your account, so a second debit would be an error on our side by definition;
• we failed to deliver for more than 7 consecutive days for a reason on our side.

Email support@quratedai.com with your payment id (it starts pay_ and is on your receipt). Refunds go back to the original payment method; your bank typically shows them in 5 to 7 working days.

Not getting interviews or offers, not liking the roles a given week produced, or changing your mind after your matching has been running. We are a curation and scoring service and we do not promise outcomes, please read the disclaimer before you buy.

support@quratedai.com, or reply to any email from us. We answer within two working days.

QuratedAI is operated by Vectra Mind Private Limited, A0820, ATS Bouquet Tower‑B, Plot 1406, 1407, Block B, Sector 132, Noida, Uttar Pradesh 201304, India.